Home Privacy Policy

Privacy Policy

How Canadian Overhead Door Services collects, uses and protects your information.

Last Updated: March 2025

Introduction

Canadian Overhead Door Services ("CODS", "we", "us" or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it and how we keep it safe when you visit our website or contact us for services.

By using our website or services, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect only the information necessary to provide our services and respond to your inquiries. This may include:

  • Your name, phone number and email address when you contact us or submit a quote request
  • Your service address and details about your door system when booking a service call
  • Basic website usage data such as pages visited and browser type (via cookies)

We do not collect payment information directly — all transactions are processed securely through trusted payment providers.

How We Use Your Information

We use the information we collect to:

  • Respond to quote requests and service inquiries
  • Schedule and complete service appointments
  • Send appointment reminders or follow-up communications
  • Improve our website and customer experience
  • Comply with legal obligations

We do not sell, rent or share your personal information with third parties for marketing purposes.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site. Cookies do not contain personal information.

You can control cookie settings through your browser. Disabling cookies may affect some website functionality but will not prevent you from using our services.

Third-Party Services

Our website may use third-party tools including Google Analytics and Google Maps. These services have their own privacy policies and may collect data according to their own terms. We encourage you to review the privacy policies of any third-party services you interact with.

Data Retention

We retain your personal information only as long as necessary to provide our services and meet legal requirements. Customer service records are typically kept for up to 7 years in accordance with standard business practices. You may request deletion of your information at any time by contacting us.

Your Rights

Under applicable Canadian privacy law (PIPEDA), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information where legally permitted
  • Withdraw consent for non-essential communications at any time

To exercise any of these rights, please contact us directly using the details below.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, use or disclosure. Our website uses HTTPS encryption and we limit access to your information to staff who need it to perform their duties.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Canadian Overhead Door Services

Fort McMurray, AB — Northern Alberta, Canada

📞 (780) 123-4567

✉️ info@cods.ca